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Terms and Conditions &
Shopping Information |
Click on any of the following
links to find relevant information:
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Shopping Help |
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| Using Online Payment Method |
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1. Navigate around the product categories
using the category links on the left hand side of the
page. When you select a category any sub categories
will appear within the body of the page. Notice the
breadcrumb navigation at the top of each page, this
tells you exactly where you are within the online shop
and provides one click access back to previously visited
Web pages.
2. Once you have found an item you are interested in,
you maybe able to view more information by selecting
an 'info' button or simply by clicking on a product
image. Once you have decided to purchase an item/s,
click the 'Add to Basket' button, a pop-up alert box
will then appear with the following message, "This
product has been added to your basket". Your new
purchase will be added to your basket, which provides
you with a running total of the quantity of products
ordered and the total order value. Each time you add
a product to your basket the total order value and product
quantity will be updated.
3. To pay for items simply click the 'Checkout' button
at the top right hand corner of the screen and wait
for the 'Order form' page to load. The Order Form provides
a break-down detailing the products currently in your
shopping cart and amounts including delivery and tax.
Checkout items can be viewed, amended and deleted at
anytime whilst shopping, simply click the 'Continue
Shopping' button to return to the store or 'Clear' to
delete your entire shopping basket. You must select
a delivery location before the full order form will
appear.
4. To place your order 'Online' you must select 'Credit/Debit
Card' from the 'Select Payment Method' towards the top
of the checkout order form. Fill-in the form making
sure all required fields are completed before submitting
your order. Once you submit your order you will be transferred
to a SSL SECURE SERVER for payment processing, identified
by a golden padlock in the bottom right hand side of
the screen.
5 . As soon as your transaction has been completed you
will receive an on-screen confirmation, and shortly
afterwards an email confirming your order, please make
a note of your order number as this will be required
should you need to contact us about your order. If you
do not receive an email confirming the transaction within
a few minutes, it probably means you have provided the
wrong email address, so please make sure your email
address is correct before submitting your order.
6. Our acceptance of your order and completion of contract
does not take place until the merchandise is dispatched
to you. None acceptance of an order may the result of
one of the following;
The product you ordered being unavailable from stock,
Our being unable to obtain authorisation for your payment,
The identification of a pricing or product description
error,
You not meeting the criteria set out in the terms &
conditions.
Orders cannot be accepted from anyone under the age
of 16.
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| Using Offline Payment
Method |
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Camperlands utilizes SSL
technology with secure 128-bit encryption but unlike
many online stores credit card details are not sent
and retrieved via email. Instead orders are downloaded
and imported directly into our 'Order Manager' system,
removing the need to use email however, if you still
have concerns about providing payment details online,
payments can be made using an 'Offline' payment method.
Offline payment methods are an optional way of allowing
purchases to be made from the Camperlands online shop
without actually submitting credit card information.
Follow 'Online Payments' steps 1-3 4 (see above) and
then the carryout the following:
4. To place an order using an 'Offline' payment method
you must first select one of the following payment methods
from the 'Select Payment Method' drop-down option list:
Cheque, Postal Order, Bankers Draft or Telephone. When
you submit your order you will not be presented with
a credit card entry page, instead you will simply be
taken to an order confirmation page. Shortly afterwards
an email will be sent to you confirming your order,
please make a note of your order number as this will
be required should you need to contact us regarding
your order. A representative from Camperlands will then
contact you to confirm your payment selection and if
required take payment. Goods paid for by personal cheque
will take a further 7 working days to deliver.
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Methods of Payment |
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| We accept Visa, Master
Card, Switch, Solo, Visa, JCB and Delta but regrettably
are unable to accept American Express. We also accept
the latest generation of Visa Electron cards, previous
versions of Electron are not supported for mail order
transactions (please contact your bank if you are unsure).
Payment may also be made by cash, cheque or telephone.
Cheque's should be made payable to Camperlands Limited.
We do not recommend sending cash via the Post Office,
cash payments should always be made using the correct
secure courier method. We apologise to card holders
who are using Electron cards that cannot be used for
Internet transactions. We have been informed that as
new cards are issued it will become possible to use
them for Internet purchases.
All Store Prices Include VAT @ 17.5%
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Camperlands Price Promise |
| We work extremely hard
in partnership with our suppliers to ensure our prices
are some of the lowest in the country but despite our
best efforts, we acknowledge that it would be impossible
to successfully monitor all of our competitors. Provided
goods are identical, available from stock and are not
part of a special price promotion we guarantee to beat
any of our competitors prices. The overall cost including
postage and packaging charges will be taken into consideration
when price matching.
In order to take advantage of our Price Promise it
is important you provide us with the information below:
- Competitors Website address
- Product description
- Product price
- Details of any pricing promotions.
- Competitors postage charge and delivery time.
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Delivery Charges and Service |
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Mainland UK Standard
Delivery Charges
UK mainland orders incur a £5.99 delivery charge
regardless of order value (see below for exceptions).
Orders under £25 will be dispatched via Royal
Mail and will be charged at cost value. An adjustment
to the standard delivery charge will be made and appear
on your invoice.
Delivery Locations
Our online order facility allows for orders
to be placed from most UK mainland counties with exception
to Kaithness, Sutherland, Ross-Shire and Cromartyshire,
Inverness-Shire, Nairnshire, Morayshire, Banffshire
and all offshore locations. Please telephone our office
on 0161 902 3026 or send an email
if you require a delivery to any of these locations.
Delivery charges include 17.5% VAT.
Order Processing:
Orders placed by 12.30 pm during week days (excluding
Bank Holidays) will be processed and dispatched the
very same day (orders over £25.00). Orders placed
during Saturday and Sunday will be processed and dispatched
on Monday (excluding Bank Holidays).
Delivery Times:
To make delivery times as clear as possible we have
included standard mainland UK delivery times with every
product description. Where more than one item has been
ordered with conflicting delivery times, the longest
time specified automatically becomes the default delivery
time. If orders are placed after 12.30 pm they will
not be processed until the next working day.
Deliveries times to Northern Scotland and non UK Mainland
destinations may take up to an additional 2-3 days to
arrive at their destination.
If goods are out of stock it will obviously be impossible
to deliver within the time frame specified, in the event
we are unable to fulfill your order we will contact
you to request instruction. We may suggest an alternative
product/s however, you may cancel your order at anytime.
Please note that payment will not be debited from your
account until the day goods are ready for dispatch.
Please note that although we use a next day service
we are unable to guarantee or make promises that your
goods will arrive on time, please see 'Late Deliveries'
below.
Late Deliveries - Last
Minute Orders
If you plan to go away on holiday and are counting
on your order arriving before your departure it is important
you read the following:
In order to deliver your goods it is necessary to employ
the services of a courier, whom we refer to as a 3rd
party. Although we expect our couriers to provide our
customers with the an efficient and professional service
that strives to deliver on time, it is impossible for
us to make guarantees on behalf of a 3rd party company.
Unforeseen circumstances that occur during transit may
mean we are unable to deliver on time as expected and
it is for this reason that we cannot guarantee or promise
to deliver your goods the day after they have been ordered.
Therefore we would advise anyone looking to go away
imminently to buy the products required for your holiday
from a local stockist, where the risk of failure to
supply is minimal.
If we have failed to deliver your goods before you
leave for holiday we request that you advise us that
you will not be home before you leave, so we may contact
the courier to request the goods be held until you return
from your holiday. Please note that if you cancel goods
that have already left our premises due to late delivery
you will be liable for the cost of returning goods back
to our premises. The cost of returning your order will
be between £10 to £25.00. To avoid unnecessary
inconvenience please exercise common sense and order
goods allowing enough time in case of unforeseen circumstances.
Courier Services:
Deliveries will be carried out by either Business Post,
Initial City Link or Tuffnells depending upon goods
ordered (orders under £25 will be dispatched via
Royal Mail and usually take between 3-5 working days).
It is impossible to specify times of day with standard
courier services. Goods will require a signature, please
do not sign to accept a delivery before
it has been checked for shortages (unless delivered
by Business Post) and breakages. We are unable to leave
goods at an address unless they have been signed for.
If you are not at home to accept delivery, an attempted
delivery notice card will be left, you will then have
3-days in which to contact the courier to arrange an
alternative delivery time. After 3-days goods will be
returned to our premises and a charge will be made,
equal to the original delivery charge. If goods are
still required the original delivery charge will be
reapplied to your order, this charge also applies to
goods that are redirected to a new address while in
the hands of the courier.
Special Deliveries:
If you require a tailored delivery service, please contact
our office by telephone or email and we will be happy
to discuss the services available to us.
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Checking Your Goods on Arrival |
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Upon receipt of goods please
examine them thoroughly, if possible in a clean dry
place, ensuring that they are the goods that you ordered,
that they are free from defects, in good working order
and that there are no missing parts or items. Should
you encounter any problems, it is vital that you contact
us as soon as possible and no later than 7-days from
receipt. If you have ordered a tent it is very important
you make sure that you receive the correct model before
you get the tent out of its carry-bag and erect it.
You will not be able to return a tent, if it has been
erected outside.
Please check your delivery for missing items or damaged
goods before you sign for them, if a driver refuses
to wait please write it down on the delivery note. Signing
for goods before they are checked makes it impossible
to make a claim against the courier for replacements,
so please check your goods first.
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Out of Stock Items |
We make every effort to have
goods in stock at all times but in the event an item/s
should be out of stock we will promptly notify you and
provide a new delivery date. Where possible we will suggest
an alternative product or place the outstanding item/s
on back order. No money will be taken from your account
until the day goods are dispatched. You are free to cancel
your order at anytime should you wish.
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Website Security
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Our online store utilizes SSL
(Secured Sockets Layer)128-bit encryption key to gather
your credit card information. This offers an extremely
high level of security by creating a secure connection
between your computer and the server gathering the information.
Secured Sockets Layer is a protocol that transmits your
communications over the Internet in an encrypted form
(128-bit). SSL ensures that the information is sent, unchanged,
only to the server you intended to send it to. When transferred
to SSL a small gold coloured padlock will appear in the
bottom right hand corner of your monitor. Your credit
card details will be permanently removed from our records
and disposed of in accordance with the Data Protection
Act.
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Privacy Policy |
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Your Personal Details
We take privacy issues very seriously. Personal details
passed to us will be treated with the utmost respect
and in accordance with the Data Protection Act and will
only be passed on to 3rd parties to enable your order
to be completed. I.E. couriers and supplier for goods
being shipped directly from them. Your personal information
will only be used to help us provide you with a prompt
and efficient service. Any further information you opt
to provide is used for our own market research purposes,
enabling us to improve our service and standards of
customer care. You should be aware that if we are requested
to by the police or any regulatory or government authority
investigating suspected illegal activities to provide
personal information and/or user information, we are
entitled to do so. We will not pass your personal details
to any other 3rd party with the above exceptions.
Email You will only receive email
from Camperlands if you have opted to do so, we will
not send unsolicited email to you. If you would like
to receive notification of special offers and promotions
please let us know using the form fields provided on
the 'Checkout' order form and on the 'Home Page'.
Cookies
Cookies are used to keep track of your shopping cart
when you have made a purchase. For your convenience
they are also used to retain your order details, so
that when you return to the site to make a purchase,
it won't be necessary for you to re-type all of you
details again (credit card details are not retained).
Privacy Policy Contact
If you would like to discuss issues regarding our Privacy
Policy, would like to be removed from our records or
wish to view the information we hold, please email Craig
Robey at sales@camperlands.co.uk.
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Returning Goods |
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Guarantee
All goods sold by Camperlands come with a standard 12-month
guarantee against manufacturing defects when used in accordance
with manufacturers instructions and guidelines. Some products
carry an extended warranty offered by the manufacturers.
Returns Form
All orders will include a form that must be completed
in the event goods are to be returned. This will help
us identify goods when they arrive and help us quickly
locate your original order details, for fast and efficient
processing.
Cooling Off Period/Unwanted
Goods
You
are legally entitled to a 7-day cooling off period during
which you may cancel your order and receive a full refund
for the goods supplied, excluding original delivery costs.
The cooling off period ends 7 working days after the day
on which your goods arrive. Notification to cancel your
order can only be accepted if in writing, for example,
by email, fax or letter. Refunds will be issued within
7 days from receiving returned goods. You
will be fully responsible for the cost of returning cancelled
goods, taking reasonable care of them until they can be
returned, with manufacturers original packaging and labels
intact! Cancelled goods must be returned within 2-weeks,
if goods are not returned within 2-weeks, we may exercise
the right to recover these goods ourselves and deduct
any cost incurred in doing so, from the outstanding account.
Returns should be made in the original,
undamaged packaging. We reserve the right to withhold
a percentage of the refund value of returned goods if
the product or packaging is in such a condition that the
item needs to be reduced in price for resale.
The right to cancel does not include goods made to your
specification, special orders, import only items, CD,
DVD, tapes or other recording media, software or videos
if their seal is broken.
Bike racks that have been assembled are classed as secondhand.
It is your responsibility to ensure that the bike rack
is the correct one for your vehicle before assembly.
Wrong
Delivery
We work extremely hard to ensure that mistakes caused
by human error do not happen. However, if you should receive
an incorrect item/s, let us know within 7-days and we
will arrange collection of the incorrect item/s and delivery
of the correct ones. In the unlikely event we deliver
the wrong tent it is very important that the tent remain
unpacked as we may not be able to accept it back if it
has been erected outside.
Goods Damaged
Upon Delivery
If goods are found to be damaged on delivery, it is extremely
important that you notify us by telephone or email within
48 hours of receiving them. The couriers' insurers will
not accept claims after 48 hours of delivery. We will
arrange for damaged goods to be collected and for the
delivery of replacement items. Do NOT sign for goods until
you have checked for damage. It is not possible to claim
for damage once the goods have been signed for. When signing
for deliveries, you are signing to say that you accept
the goods, whatever the condition.
Defective Goods Upon Delivery
If you would like to return goods that are found
to be defective upon delivery please contact us within
7-days from delivery. Goods returned to us must be complete
and not modified and/or tampered with in any way. We reserve
the right not to refund goods returned that have been
modified and/or tampered with in any way. Please check
your delivery for missing items or damaged goods before
you sign for them, if a driver refuses to wait please
write it down on the delivery note. Signing for goods
before they are checked makes it impossible to make a
claim against the courier for replacements, so please
check your goods first.
Defective Goods
That Have Been Used
If after using goods you decide they are faulty, please
contact us immediately. Goods are to be returned by the
customer, along with a receipt for postage, in a clean
and dry condition for inspection. In some cases it maybe
necessary to seek the advice of a supplier to determine
the cause of the fault. Provided goods have been used
in accordance with the manufacturers instructions, faulty
goods will be replaced and a credit issued for any postage
costs incurred up to the value of £10.00 (normally
within 3 working days). In many cases we may arrange for
the collect of goods being returned to minimise the cost
and inconvenience. If the goods haven't been used in accordance
with the manufacturers instructions, have been modified
at all or no fault is found, you will be responsible for
all delivery and collection costs.
Right to Refuse Replacement
Goods
If you decide not to accept replacement goods in exchange
for damaged, defective or wrongly delivered items, they
must be returned to us within 14 days along with the manufacturers
original packaging and labels intact!, A full refund will
be given including delivery costs for the returning journey,
up to the value of £10.00. A receipt for delivery
must be provided to recover costs. Under some circumstances
we may arrange for collection of returning goods.
Returning a Tent
In the unlikely event we deliver the wrong tent or you
decided to return the tent as unwanted it is very important
that the tent has not been erected outside. Tents that
have been erected outdoors are classified as second hand
and cannot be resold as new. If the tent has been unpacked
and erected indoors in a dry environment returning the
tent should not be a problem. If you would like to return
a tent you must notify us of your intention in writing
either by letter, fax or email within 7-days of receiving
the tent. If you are returning a tent because you have
changed your mind, you will be responsible for the return
postage charge. If we have delivered the wrong tent, we
will take full responsibility for the cost of collecting
and redelivering the correct replacement.
If you find a fault with your tent within 7-days of receiving
it we will exchange it with a new one. If a minor fault
is found it maybe possible for us to rectify it via telephone
or email. If your tent is faulty outside of this 7-day
period notification must be put in writing and we will
contact you to advise the appropriate course of action.
Please be aware that your tent may require a repair that
could take several days to complete, it may also be necessary
to consult with the manufacturer of the tent, which may
also take a few days. If you return a tent with a fault
but it is established that no fault can be found you will
be fully responsible for all carriage charges.
The cost of returning a faulty tent will remain the responsibility
of the owner until the cause of the fault has been determined.
A credit will be issued for the cost of the return delivery
when a replacement or repair has been dispatched. In most
cases we will arrange for collection via our own couriers
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Disclaimer |
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| All trademarks, company and
product names remain the property of their owners. Any
images and information on this site are there to aid your
purchase and were accurate at the time of input. We work
very hard to minimize human error but occasionally typo
errors can occur that may cause inconvenience. Please
try to be tolerant to genuine mistakes. Camperlands Ltd.
cannot accept responsibility for any decisions or purchases
made on the basis of the information we provide.
We aim wherever possible to have all images representing
products and colours as accurately as possible, however
the complexity of computer hardware, configuration set-ups
and Web file size/colour limitations impose a degree
of inaccuracy.
Camperlands Ltd. accept no responsibly whatsoever to
any loss or injury which may occur whilst using the
equipment we provide and is not liable for compensation
or any losses incurred due to late deliveries or goods
discovered to be faulty after use.
This does not affect your statutory rights.
Camperlands makes every effort to ensure that this
website is free from viruses, malware and defects etc.
However, we cannot guarantee that this website and any
websites accessed through it won't cause damage to your
computer. It is your responsibility to ensure that the
correct equipment is available to use the website and
screen out anything that might damage it. Camperlands
will not be held liable to any person or organisation
for any loss or damage which may arise to computer equipment
as a result of using this website.
To provide increased value to our users, we may provide
links to other websites or resources for you to access
at your sole discretion. You acknowledge and agree that,
as you have chosen to enter the linked website we are
not held responsible for the availability of such external
websites or resources and do not review or endorse and
we are not responsible or liable, directly or indirectly
for;
The privacy practices of such websites
The content of such websites, including (without limitation)
any advertising, content, products, goods or other materials
or services on or available from such websites or resources
or,
The use to which others make of these websites or resources,
nor for any damage, loss or offence caused or alleged
to be caused by, or in conjunction with, the use of
or reliance on any such advertising , content, products,
goods or other materials or services available on such
external websites or resources.
Liability
We shall do everything within our power to supply the
goods you have ordered, on time and in factory condition.
In the event unforeseen circumstances prevent us from
achieving our aims we cannot be held liable for compensation
or any losses incurred due to late or wrong delivery,
damaged or missing goods or where products are found
to be defective after use. This Does not affect your
statutory rights. |
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