Delivery
Order Processing
Orders placed by 12.00 pm during week days (excluding Bank Holidays) will be processed and dispatched the very same day. Orders placed during Saturday and Sunday will be processed and dispatched on Monday (excluding Bank Holidays).
1. Delivery charges and Lead Times
Destination: * UK mainland
Service Restrictions: Some parcel weight and size restrictions apply.
Shipping Cost: £6.50
Delivery Lead Time: Next working day
How to order: Online or Telephone
UK mainland Exceptions: * Parts of northern Scotland (Kaithness, Sutherland, Ross-Shire and Cromartyshire, Inverness-Shire, Nairnshire, Morayshire, Banffshire). Please telephone 0161 902 3026 for delivery information to these areas.
Destination: Offshore (excluding I.O.W)
Service Restrictions: Parcels less than 1.5 metres long, with a total volume not exceeding 3.0 cubic metres
Shipping Cost: Please call for delivery charges and services to Jersey, Guernsey, Isle of Man, Scilly Isles, Northern Ireland and the Republic of Ireland
Delivery Lead Time: 1-3 working days
How to order: Telephone only: 0161 902 3026
Destination: Isle of Wight
Service Restrictions: Parcels less than 1.5 metres long, with a total volume not exceeding 3.0 cubic metres
Shipping Cost: £6.50
Delivery Lead Time: 1-2 working day
How to order: Telephone only: 0161 902 3026
2. Delivery
2.1 You can find details regarding our delivery charges under section 1. ‘Delivery Charges and Lead Times’ and for your convenience, on the ‘Checkout' page.
2.2 Please note that our 'Checkout' is only able to process orders to addresses within the United Kingdom, with exception to the following locations: Isle of Wight, Isle of Man, Scottish Highlands, Scottish Isles, Northern Ireland & Channel Isles. To request a delivery to any of these locations or the Republic of Ireland please call customer services on 0161 902 3026.
2.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
2.4 If you are not at home to accept delivery, you will receive a failed delivery notice. You will then have 3-days in which to, contact the courier to arrange an alternative delivery day. After 3-days goods will be returned to our premises. If goods are still required the original delivery charge will be reapplied to your order, this charge also applies to goods that are redirected to a new address while in the hands of the courier.
2.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
3. Checking your goods
3.1 Upon receipt of goods please examine them thoroughly, if possible in a clean dry place, ensuring that they are the goods that you ordered, that they are free from defects, in good working order and that there are no missing parts or items. Should you encounter any problems, please contact us as soon as possible either by telephone or email.
3.2 Please check your delivery for missing items or damaged goods before you sign for them. If a driver refuses to wait while you do so, please make a record on the driver’s documentation saying so. Signing for your goods before they are checked makes it impossible to make a claim against the courier for damaged goods.
4. Wrong delivery
We work extremely hard to ensure that mistakes caused by human error do not happen. However, if you should receive an incorrect item/s, please let us know within 7-days. If you intend on returning an item, which has been delivered incorrectly, it should remain unused and in its original packaging.
5. Late deliveries – last minute orders
5.1 If you plan to go away on holiday and are counting on your order arriving before your departure it is important you read the following:
5.1.1 In order to deliver your goods it is necessary to employ the services of several shipping carriers. Our carriers are committed to delivering your order free of defects and on the day you expect them. Despite our best efforts, our control over apposing forces, such as unforeseen circumstances or simple human error is limited. For this reason, we are unable to promise or guarantee that your order will arrive on the day specified.
5.1.2 In order to avoid unnecessary inconvenience caused by a late delivery, please exercise common sense and order goods allowing enough time in case of unforeseen circumstances.
5.1.3 If we have failed to deliver your goods before you leave for holiday we request that you advise us that you will not be present to receive your order, so we may contact the courier to request the goods be held until your return. Please note that if you cancel goods, which have already left our premises, due to late delivery, you will be liable for the cost of returning goods back to our premises.
6. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.